FAQ
Return & Refund Policy
We want you to love your order. Due to the nature of skincare products, we cannot accept returns on opened items. If your order arrives damaged, incorrect, or something feels off, please contact us within 7 days of delivery and we’ll make it right.
Email us at hello@acnegirly.com with your order number and photos if applicable. We’ll either send a replacement or issue a refund, depending on the situation.
Shipping Policy
We ship from Missouri and currently offer both domestic and international shipping.
Processing Time
Orders ship within 1–3 business days. Once your order is fulfilled, you’ll receive an email with tracking details.
United States
- Shipping rates are calculated at checkout based on your location and order weight.
- Free shipping on orders over $50
International
- Flat rate shipping: $10
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Free shipping on orders over $50
- Customs duties and taxes may apply depending on your country. These fees are the responsibility of the customer.
Privacy Policy
We respect your privacy. Any personal information collected during checkout or account creation is used solely to process your order and improve your experience.
Terms of Service
By using this website and placing an order, you agree to our policies and acknowledge that results from skincare products may vary from person to person.
We reserve the right to cancel or refuse orders at our discretion. All content on this site, including product names, descriptions, and imagery, is the intellectual property of Acne Girly and may not be used without permission.